Frequently asked questions

Tickets are non-refundable, unless you are a member. If you are a member, you can cancel your ticket by making a request here. To get a refund you must have purchased your card before buying a trip. If you are not a member, you can transfer your ticket to the person of your choice up to 48 hours before departure.

Our team always sends an email with all the information 24 hours before departure.
If you haven't received it, check that you entered the right email address when you booked, and remember to check your spam.
If someone else booked the ticket for you, they will receive the information: contact them directly.

As a general rule, we send the invitation the day before departure by 5:30 p.m. at the latest.

Sorry to hear that. If you are a member, you can redeem your ticket up to 48 hours before departure via the link you received by email.
Otherwise, you can transfer your ticket to another person up to 48 hours before departure.

Refunds are usually processed within a few days, but can take up to 30 days after the departure date.
If you still haven't received anything after this time, please contact us at [email protected], providing as much information as possible (surname, first name, ticket number, date of travel) to help us process your request.

If you're a member, you don't need to contact us: you can cancel your ticket here up to 48 hours before departure.

If you are not a member, tickets are non-refundable. However, you can transfer your ticket to another person up to 48 hours before departure.

For the membership card: The only condition is that your card must be purchased before your membership ticket.

Bookings can be cancelled up to 48 hours before departure, i.e. up to midnight two days before the date of travel.
After this time, no cancellation or refund will be possible.

Hello Elena,

Your ticket was originally booked for the weekend of October 17-19, 2025, in Amsterdam, but you requested a transfer to the weekend of November 21 in Amsterdam. After a transfer, no refunds are possible.

After a ticket transfer (to another date or person), no refunds will be accepted.

No problem, whether you're a member or not within 48 hours.

However, you must change the ticket information yourself. To do this, use the link in the confirmation email you received when you made your booking. Then click on "manage my booking".

Please note: if the person checking out does not match the information on the ticket, access will be refused.

Please note that it can take up to 8 days for us to reply, as we receive a lot of mail every day. If your request is made a few days before your trip, it will be complicated. You need to anticipate as early as possible

We're sorry, but our buses always leave on time, without exception.

If you arrive even a few minutes late, it will unfortunately no longer be possible to join the current trip.
For insurance and safety reasons, we cannot accept participants joining us later on site, either during the day or at the weekend.

In this case, the ticket is unfortunately lost. However, you can contact us at [email protected]: we will see what we can do to compensate you, but this cannot be guaranteed.

If the arrival time does not correspond to the one indicated at the time of purchase, please note that Erasmus Place cannot be held responsible for delays due to traffic, weather conditions, road closures, technical incidents or unforeseen circumstances during the trip.

Delays do not entitle you to any reimbursement, nor to additional expenses (bus, train, cab...) for your return journey.

This is normal: for organizational and safety reasons, the ticket must be in the name of the person taking part in the trip.

If this is not the case, the name change has not been carried out correctly.

If this is the case, please write to us quickly at [email protected] explaining the situation, so that we can see what can be done.

No problem at all! Your friends and family (even your parents) are welcome on our trips, as long as they're over 18.

contact us at [email protected] with as much information as possible (surname, first name, ticket number, date of travel) to help us process your request. Please do not contact your tour leader, as he will not be able to help you.

You'll usually receive a link (often during the bus journey) to choose your room with your friends.

If you've specified who you'd like to be with when booking, we'll take that into account.

Rooms are organized by gender: girls with girls, boys with boys.

If you're coming alone, don't worry, we'll place you with other participants.

This depends on the destination. In general, rooms are for 2, 3 or 4 people. Sometimes up to 6, as happens in Amsterdam from time to time.

We always select well-located hotels or hostels in the city center, so you can enjoy your stay without having to use public transport again.

Hotels are at least 2-star, often with breakfast included (with some exceptions).

The hostels are of good quality and well located in the towns we visit too.

Contact us at [email protected] with as much information as possible (surname, first name, ticket number, date of travel) to help us process your request.

When you buy a ticket, you can mention it too. 

You can of course write to us at [email protected] to tell us all about it.

Please note that tour leaders do not have access to this mailbox, so your message will remain confidential.

Our trips are open to all: international students, expatriates, interns, au pairs... but also to your friends, family or even French friends if you wish.
In practice, the vast majority of participants (around 90%) are international students and young people.

We always do our utmost to make our trips accessible to everyone.
In principle, most of our trips are suitable for people with reduced mobility.
However, we invite you to contact us at [email protected] before booking, so that we can check the details together and ensure the best possible conditions for you.